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Planning and executing a re-org

There isn’t a work conversation I have had recently with friends, peers, or former teammates across the industry that does not include a discussion of the higher than normal attrition rate companies are seeing. Anecdotally, every single friend of mine that works in tech and is able to change

Planning and executing a re-org
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It's time for my next chapter

Earlier this week, I shared with my team that I’ll be leaving VMware at the end of February to pursue a new opportunity outside of VMware. It’s been quite a week ... VMware has been my professional home for close to a decade. Leading the design team at VMware

It's time for my next chapter
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Your guide to resourcing discussions as a design manager

Budgeting and resourcing discussions are difficult conversations for most design managers. It’s hard for multiple reasons. First, nobody really prepares you for it. With engineering management, as an example, there is a need to have this resourcing conversation with the engineering team because their ability to deliver is critical

Your guide to resourcing discussions as a design manager
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Using a decision making framework: a deep dive into RAPID®

I’ve been thinking a lot about operational efficiency and how to build more efficient organizations lately. The velocity of decision making in an organization is at the core of how efficient that organization is overall. If you combine the velocity of decision making with the clarity and accountability required

Using a decision making framework: a deep dive into RAPID®
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Don’t assume all closed doors are locked

I once read a study that said if you close a room’s door without locking it and then ask people to go into that room, most people get stuck and won’t even try to open it. The point of the study was trying to highlight is how artificial

Don’t assume all closed doors are locked
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The lonely leader and compassion fatigue

Over the years, a common theme I’ve seen leaders across the industry talk about is the phenomenon of the lonely leader. Most leaders I talk to either feel or have felt at some point in their career, especially early in leadership journey, that their experience as a leader is

The lonely leader and compassion fatigue
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Making the case to decision makers: the presentation format to follow

I wrote before about the five questions you should be asking yourself before putting together a presentation. These questions should offer guidance on what you need to think about as you prepare your content, but they don’t offer a simple format to articulate that content well. Over the last

Making the case to decision makers: the presentation format to follow
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Design-led vs experience-led and why it matters

Over the last few years, as more organizations started accelerating their investment in design teams, many design leaders have been advocating to move from engineering or product management-led to “design-led” organizations. I probably hear this once a week in an interview, a conversation with a design leader, or a coffee

Design-led vs experience-led and why it matters
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Empathy at work

In design, we often call out empathy as one of the core skills a designer needs to have in order to deeply understand their customers and hands on users. To develop empathy, we spend hours with our customers in their environments to understand the pressures they’re under, the pain

Empathy at work
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The five elements to good management: ask, listen, take action, empower, and follow up

There isn’t one magic recipe for management. There are many of recipes. The challenge with giving advise to managers, especially in design, is the changing environment in which managers operate. Different environments require different styles of management at different times. Different people have different personalities and imposing a single

The five elements to good management: ask, listen, take action, empower, and follow up