Blog
MCP for Designers: a Short Explainer Video on Model Context Protocol
One of the most exciting and most challenging aspects of building AI-first experiences is keeping pace with an industry that evolves so rapidly. At Toast, we're addressing this challenge by sharing our insights frequently, tailoring our communication to reach different audiences effectively. Over the past few months, you’
Approaching AI as a design leader: rethinking the customer journey with a layer of AI-first
Transforming experiences with an AI-first approach can start with building the end to end customer journey with a layer thinking through the ways AI can help remove the burden of administrative work and transform non-administrative work for customers. Here’s a recipe of how to make that happen.
Approaching AI as a design leader: start delivering small miracles to your customers now
Design leaders need to take an approach that focuses on customer-first impact with an AI-first mindset. The best to do this is to start with the small miracles.
Approaching AI as a design leader: starting with a culture of experimentation
Design teams can lead the way on bringing an AI-first mindset to their organization. It all starts with a culture of experimentation. Here are practical ways to making that happen.
Stronger Design Principles Start with One Question: ‘Versus What?’
One of the hardest parts about writing down principles is to ensure they’re opinionated enough to be helpful. Here’s is the one question that can you write better design principles.
Emerging patterns in Designing for AI-first experiences
There are a few emerging patterns in designing for AI-first experiences. Here are a few.
How designers can help drive better engineering practices around user interfaces
Design leaders who want to improve visual design in products should spend as much time advocating for better UI and front end engineering practices as they spend focusing on practices within their team. Many designers, within B2B and B2C companies struggle with translating what they design into the actual user
Good leaders ask good questions
A common myth is that leaders make all important decisions. This assumes leaders should own decision making instead of focusing on what’s more important: the decision making process. The reality is that the best leaders I know are the ones that provide clear direction, hire the best people around
Design Ops in scalable design organizations
A few months ago, I shared a view of the design of a scalable design organization [https://www.mynameisjehad.com/designing-a-scalable-design-organization/]. As design organizations grow, and quickly, there is a critical need for ways to ensure their operational excellence. Design Ops [https://www.invisionapp.com/inside-design/designops-handbook/] teams have existed
The difference between a VP of Design and a VP of anything else
Many organizations are hiring their first-ever design leaders. There are likely more VPs and executives leading design teams than ever before. The more I chat with design leaders across the industry, the more a specific question comes up: what is the difference between a VP of Design and a VP
